TheraMed Arm Positioning Support

If you need a Quote/invoice before payment.  Please email our team, we will send the pro-forma invoice ASAP. 

• Fast & Reliable Shipping: We offer quick and dependable shipping to ensure your product arrives as soon as possible.
• Shipping Options: Choose from a variety of shipping methods, including standard and expedited delivery, to best suit your needs.
• Processing Time: Orders are typically processed within 1-2 business days. 
• Free Shipping: Enjoy free standard shipping on orders over a certain amount (check our shipping policy for specific details).
• Delivery Time: Estimated delivery times will depend on your location and the shipping method selected. You’ll receive tracking details to follow your package’s journey.
• International Shipping: We offer international shipping to select locations. Additional shipping fees and customs duties may apply for orders outside of Australia.
• Secure Packaging: Your cushion will be carefully packaged to prevent damage during transit.

For any questions or concerns about shipping, feel free to contact our customer service team. We're here to help!

We strive to provide high-quality products and a great shopping experience for all our customers. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

• Eligibility: Returns are accepted within 14 days from the date of purchase. The product must be in new, unused condition and in its original packaging.
• Non-Returnable Items: Certain items are non-returnable, including:
  • Personal care products (e.g., opened or used items like mattresses, hygiene items, etc.)
  • Customized or personalized products.
  • Sale or clearance items marked as non-returnable.

How to Return

• Contact Us: Please reach out to our customer service team via contact form to request a return authorization.
• Prepare the Product: Make sure the product is in its original condition, unused, and with all original packaging and accessories.
• Return Shipping: You'll be responsible for the return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service to return your item, as we are not responsible for lost returns.

Refunds

• Once we receive and inspect your returned product, we will process your refund within 5–7 business days. Refunds will be issued to your original method of payment.
• If you received a damaged or defective item, please contact us immediately, and we will assist with a full refund or exchange at no extra cost to you.

Exchanges

• If you would like to exchange an item for a different size, color, or product, please contact us within 7 days of your purchase. The item must be returned in new, unused condition, and you may be required to cover any shipping costs associated with the exchange.

Late or Missing Refunds

• If you haven’t received your refund after the specified processing time, please check your bank account or credit card statement first. If it’s still not showing, contact us at contact form for assistance.

Customer Satisfaction

• We want you to be fully satisfied with your purchase. If you have any questions or issues regarding your order, please don't hesitate to reach out to our customer service team.

This policy ensures that you have a simple and straightforward process for returns and refunds. We’re here to make your shopping experience hassle-free, so don’t hesitate to reach out if you need further assistance!